Shipping & Payments

Order Processing

• Ready-to-ship orders are processed within 1-2 business days
• Product-specific delivery windows (if any) are shown on the product page and at checkout
• Orders placed on Sundays or public holidays are processed on the next business day

Domestic Shipping (Pakistan)

• Free shipping on all orders
• Delivery timeline: 3-6 business days after dispatch
• Remote area delivery may require additional time

International

We currently ship to 17 supported countries through trusted courier partners. Estimated transit time is 7-12 business days after dispatch. Zebaana checkout totals are all-inclusive, and include shipping, duties, taxes, and standard clearance charges.

Supported Countries (17)

Pakistan, United Arab Emirates, Saudi Arabia, Qatar, Oman, Singapore, Malaysia, United Kingdom, United States, Canada, Australia, Germany, France, Italy, Spain, Netherlands, and Norway.

Cash on Delivery is available in Pakistan only.

Address and Delivery Attempts

• Please ensure shipping details are complete and accurate before payment
• We are not responsible for delays caused by incorrect or incomplete addresses
• Couriers may attempt delivery multiple times before returning the parcel

Accepted Methods

• SafePay secure checkout (cards and available digital methods)
• Cash on Delivery (Pakistan only)

Secure Checkout

Payments are processed through secure, encrypted gateways. We do not store full card details on our servers. If a transaction fails but funds are reserved by your bank, reversal timing depends on your issuing bank.

Order Confirmation

Once your order is placed, you receive a confirmation email. A shipping confirmation with tracking details is sent after dispatch.