Privacy Policy

Who We Are

Zebaana ("we", "us", "our") operates this website and related services under CUBOID (PRIVATE) LIMITED. This policy explains how we collect, use, share, and protect your personal information when you browse our site, place an order, or contact our team.

Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details (name, email address, phone number, shipping/billing address)
• Order details (purchased items, order history, exchange/return requests, support history)
• Payment and transaction data (payment method type, transaction status, fraud checks)
• Technical and usage data (IP address, browser, device type, pages visited, referring URLs)
• Marketing preferences (newsletter sign-up, opt-in status, campaign interactions)

We do not store full payment card numbers on our servers. Card processing is handled by secure payment partners.

How We Use Your Information

We use personal information to:

• Process, verify, fulfill, and deliver orders
• Provide customer support and after-sales service
• Send service updates (order confirmations, shipping updates, support replies)
• Send marketing communications only where you have opted in
• Improve site performance, user experience, and product offerings
• Detect fraud, abuse, and unauthorized activity
• Meet legal, accounting, and tax obligations

How We Share Information

We share personal information only when needed to operate our services, including with:

• Payment processor SafePay and related banks to complete transactions
• Courier and logistics partners for shipping and delivery
• Technology providers for hosting, analytics, and communication tools
• Professional advisers or authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We keep personal information only for as long as needed for the purposes above, including order fulfillment, records retention, tax compliance, dispute handling, and fraud prevention. Retention periods vary based on data type and legal requirements.

Security

We use administrative, technical, and organizational safeguards designed to protect your data. No online system is completely risk-free, but we continuously monitor and improve our controls.

Your Choices and Rights

Subject to applicable law, you may request to:

• Access a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of data that is no longer required
• Withdraw consent for marketing communications at any time

Cookies

We use cookies and similar technologies to keep the website functional and remember preferences. Where required by applicable law, consent is collected before optional analytics or marketing cookies are activated. You can also control cookies through your browser settings.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Policy Updates

We may update this policy from time to time. When we do, we revise the "Last updated" date. Material changes will be reflected on this page before they become effective.